Terms of Service

1. Acceptance of terms

By accessing or using the NANDINI gamification platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a legally binding agreement between you ("Customer", "you") and NANDINI Interactive Labs ("NANDINI", "we", "us"), registered at Ghattekulo, Kathmandu, Nepal.

2. Description of service

NANDINI provides a web-based platform that enables businesses to design, publish, and manage interactive gamification campaigns — including spin-to-win, quizzes, scratch cards, loyalty programmes, and other engagement formats — and to embed those campaigns on websites or share them via link or QR code. The Service includes the studio interface, campaign delivery infrastructure, player analytics, and any associated APIs.

3. Accounts and invite-only access

Access to the NANDINI studio is currently invite-only. You may only create an account if you have received a valid invitation. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

You must provide accurate account information and keep it up to date. Accounts are non-transferable. We reserve the right to reject or revoke access at our discretion, including for violation of these Terms.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right
• Operate illegal lotteries, unlicensed gambling, or prize promotions where such activities are prohibited by local law — you are solely responsible for obtaining any permits or licences required for prize campaigns in your jurisdiction
• Collect personal data from players without appropriate consent or contrary to applicable data protection law
• Distribute malware, spam, or deceptive content through campaigns
• Attempt to circumvent, disable, or reverse-engineer any part of the platform's security or rate-limiting
• Resell or sublicense access to the Service without our prior written consent

5. Promotion law compliance

Campaign formats such as spin-to-win, scratch cards, and prize reveals may constitute promotions, prize draws, or competitions under the laws of your jurisdiction. You are solely responsible for ensuring your campaigns comply with all applicable promotion, lottery, consumer protection, and advertising laws. NANDINI provides tools; it does not provide legal advice, and it does not guarantee that any campaign configuration is lawful in your jurisdiction.

6. Customer responsibilities and data obligations

As a business user and data controller for end-player data, you are responsible for:

• Obtaining valid consent from players for data collection, in accordance with applicable privacy law
• Providing players with accurate information about prizes, odds, and campaign terms
• Fulfilling all prizes and rewards you advertise; NANDINI facilitates prize configuration but bears no responsibility for prize delivery
• Ensuring your campaign content does not infringe any third-party intellectual property rights
• Complying with your obligations under applicable data protection law, including handling end-player data access and deletion requests

7. Prizes and rewards disclaimer

NANDINI provides tools to configure prize outcomes, odds, and inventory limits. However, NANDINI is not a party to any agreement between you and your campaign participants regarding prizes. You are solely responsible for prize fulfilment, accuracy of advertised odds, and any claims arising from prize disputes. NANDINI does not guarantee any specific prize outcome for any player.

8. Intellectual property

NANDINI owns all rights in the platform, including the software, infrastructure, design, and documentation. Nothing in these Terms transfers ownership of the platform to you.

You retain all rights in the content you create or upload — campaign copy, brand assets, prize configurations, and data you collect from players. You grant NANDINI a limited licence to host, display, and process your content solely to operate the Service.

9. Fees and billing

Fees and payment terms are as agreed in your order form, contract, or subscription agreement with NANDINI. All fees are exclusive of applicable taxes unless stated otherwise. Failure to pay may result in suspension or termination of your account.

10. Warranties disclaimer

The Service is provided "as is" and "as available", without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

11. Limitation of liability

To the fullest extent permitted by law, NANDINI's aggregate liability to you for any claim arising from these Terms or your use of the Service shall not exceed the fees you paid to NANDINI in the three months preceding the event giving rise to the claim. NANDINI shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill.

12. Termination

Either party may terminate the agreement on written notice. NANDINI may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if we are required to do so by law. On termination, your right to access the Service ceases; you may request an export of your campaign data within 30 days of termination, after which it may be deleted.

13. Governing law and disputes

These Terms are governed by the laws of [Nepal / as specified in your contract]. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless otherwise agreed in writing.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or via an in-studio notice at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at [email protected] or write to NANDINI Interactive Labs, Ghattekulo, Kathmandu, Nepal.